9 September
The Art of Addressing your Mistakes
No one is perfect. Every brand can make a mistake, whether it be a defective product, long delays or accidental impoliteness. It’s understandable, especially when there are so many clients to satisfy. It’s necessary, however, to know how to fix these mistakes.
I remember when I was in training at a large hardware store when I was a student. During my training, we learnt it was important...
Our role is clear. We are a complete team who makes sure your eyes and ears are on the web (monitoring) as well as your voice (community management). We are your brand’s guardian (e-reputation) and its ambassador. We build and bring your community to life. All this through a structured, documented and quantifiable process.
